Thank you for shopping with us. Please read this Cancellation & Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.
- No Cancellations or Refunds
Due to the digital nature of the products we sell (such as downloadable files), all sales are final. Once a purchase is completed, we do not accept cancellations or offer refunds for any reason, except in cases where the product you purchased is materially different from the description or preview provided.
We strongly encourage you to carefully review the product details, previews, and license information before completing your purchase. If you require any clarification regarding a product, you are welcome to contact us before buying. - Exceptional Circumstances
In rare and exceptional cases where you believe a refund is justified (for example, if the product does not match the description or preview), you may contact us at [support@bluemockups.com] within 7 days of purchase.
When requesting a refund, please provide:- Order details (Order ID, date of purchase)
- Reason for the refund request
- Relevant screenshots or supporting information
- We will review your request on a case-by-case basis and inform you of the outcome. Please do not lodge a payment dispute (e.g., through your credit card provider) before contacting us, as doing so may result in the temporary suspension of your account until the matter is resolved.
- Price Changes and Adjustments
We reserve the right to change prices for our products at any time without prior notice. If you purchase a product and the price is later reduced or the product is offered for free, you are not entitled to a refund or price adjustment. - Account Credits
Any account credits, if applicable, are non-refundable and non-transferable. Unused credits cannot be redeemed for cash, even if you decide to close your account or if your account is terminated under our Terms of Use.